RETURN and EXCHANGE
If you do not like an item or you do not receive it in the desired condition, you are of course welcome to send it back. A revocation is possible within fourteen days. What is there for you to consider and what is the process like?
- Please fill out this note completely & enclose it with the order, otherwise it will not be possible to allocate the return.
- You have to bear the costs for the return shipment. Why? Every sixth order in online retail is returned - with a significant impact on the climate. In our opinion, one reason for this is free returns, which have become a habit in Germany. Please rethink here!
- Please address the package to our location: tideless UG, Roseggerstr. 17, 84547 Emmerting.
- Items will be inspected upon receipt. Repayment will be made within fourteen days from the day on which we received notification of the cancellation of the contract.
For an exchange, proceed as with a return and please order the desired items again via the shop. You can of course do this immediately so that you will soon have your new favorite pieces in your hands.
Please note that these modalities are not a prerequisite for the effective exercise of the right of withdrawal.
Our tips for a environmentally friendly return.
- Use logistics services that offset the carbon footprint of a shipment. An example is DHL Go Green.
- Use paper tape and use it sparingly.
- Reuse the original box. Alternatively, other old boxes. Refrain from buying a new one.